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Frequently Asked Questions

How does In Town Events works?

Request for a FREE Quote. Contact us for a FREE consultation and we will send our event consultant to discuss and come our with a customized quote to suit your event needs. Make a booking with us and let us plan an unforgettable event for you today.

What happens after I have submitted my enquiry?

We will send you an acknowledgement email directly after receiving your online request. We will provide a callback within 1 working day to enquire more about your event needs and to arrange for our event specialist to go down to your location for a complimentary consultation, if required. In the event where you have decided to use our event service, we will send you a confirmation email with an invoice attached 2 to 3 days after your confirmation booking.

What happens if I am not satisfied with the result?

Customer satisfaction is very important to us. If you are not happy with the our service, please contact our customer service line at +6011-3333-0210 or email us at intown@colorzevent.com

I have special request for my planned event i.e. additional guests, change of venue, can this be done?

We understand that there will be unpredictable occasions where you need an event planner or event related service urgently. In this scenario, you can contact our customer service line at +6011-3333-0210 or email us at intown@colorzevent.com with your requests and we will try our best to meet your needs.

Can I change or cancel my booking?

You can cancel or amend your booking generally up to 7 days before the event is scheduled to begin free of charge, subjected to the availability. Any cancellation or amendment made less than 7 days before the event is scheduled to begin will incur cancellation costs. Please check with our customer service staff for detailed information on this matter.

What are my payment options?
We accept only bank transfers at the moment. A deposit is required prior to the scheduled event date. Final payment is to be made on the day of the event.

Plan Your Event Today!